Terms and Conditions

These General Terms and Conditions govern the use of Wizardo casino. By registering, accessing our website, or using our services, you confirm that you have read and accept these conditions.

1. Scope and operator

These conditions apply to the online gambling services we provide under the trade name wizardo.casino via our website. This may include casino games, live casino, card games, and other content, to the extent that they are available on our website.

Our services are operated by Tusitier Ltd, a company registered under the laws of Belize with registration number 000047451. The company is licensed by the Anjouan Offshore Authority under licence number ALSI-202505043-FI2. The registered address is: Sea Urchin Street, San Pedro Town, Ambergris Caye, Belize.

2. Participation conditions and responsible use

You may only use Wizardo casino if you are at least 18 years old or have reached the higher statutory minimum age of your country of residence. You are yourself responsible for checking whether the use of our services is legally permitted at your location.

Gambling involves risks and can be addictive. Therefore only play with money you can afford to lose, and do not treat gambling as a source of income.

3. Registration and player account

To play with real money, place bets, or make deposits, you need your personal account. During registration you must provide complete and up-to-date details, including the information requested in the registration form. This may include email address, password, phone number, username, and other mandatory details.

Registration is carried out via the sign-up form on our website. In the registration area you enter your details, confirm the required conditions, and complete the registration using the register button. After account creation, additional details or verification steps may be required before all features are available.

You must only use correct information and must report changes to your data when they are relevant for your account. The account is personal and must not be transferred, sold, pledged, or shared with other persons.

4. Account security and multiple accounts

You are responsible for keeping your login credentials confidential. We will not ask you to reveal your password. If you suspect that your account is being used by third parties or that your access credentials have become known, you should inform our support immediately.

Per person, household, IP address, device, or payment instrument, we may restrict use to one account. Multiple accounts, circumvention of this rule, or unreported shared use may result in account closure, cancellation of bonuses, blocking of withdrawals, or voiding of bets.

5. Games, results, and technical errors

Our games are based on the game rules and technical systems applicable to the respective game type. Game results are processed after the conclusion of the respective game round or after confirmation of the result.

In the event of technical errors, obvious mistakes, system faults, incorrect displays, interrupted games, or other malfunctions, we may review, correct, or declare void bets, winnings, or transactions. In the event of a malfunction, affected game rounds and payouts are not automatically considered binding.

6. Deposits, withdrawals, and payment rules

You can make deposits using the payment methods available in the cashier area. The actually available methods, minimum amounts, maximum amounts, fees, or currencies may vary depending on account, payment method, and technical availability.

Deposits and withdrawals may only be made using payment methods registered in the name of the account holder. Third-party payments are not permitted. If a payment from a third party is identified, winnings may be cancelled, transactions rejected, or additional checks carried out.

Before a withdrawal, we may require identity verification, payment checks, bonus conditions, wagering requirements, or further security controls. Withdrawals are generally processed via the previously used or another available method, where this is possible and permissible.

The available amount, processing time, and withdrawal limits may depend on verification, VIP status, payment method, account status, and active promotions. A withdrawal may be refused or delayed when outstanding checks, unfulfilled bonus conditions, or suspicion of rule violations exist.

7. Verification, AML, and KYC

We may carry out identity, age, payment, and security checks. These checks serve, among other things, fraud prevention, protection against money laundering, checking of payment authorisation, and compliance with legal or regulatory requirements.

For verification we may request documents such as an official identity document, proof of address, proof of the payment method used, a selfie with document, or video verification. In certain cases, proof of the origin of funds may also be required.

If requested documents are not provided within the deadline or are not provided in full, the account may be restricted, blocked, or closed. Withdrawals and other transactions may be suspended until the review is complete.

8. Refunds, chargebacks, and transaction checks

Deposits are generally made for the use of our services and are not automatically refundable. We only consider a refund in special cases, for example in the event of technical problems or payment errors, and decide in accordance with the applicable rules and the data in your account.

If a deposited amount or an associated bonus has already been used for playing, a refund may be excluded. Chargebacks, disputed payments, unusually frequent transactions, or security risks may result in an account review, blocking of payments, or restriction of our services.

9. Bonuses, promotions, and bonus abuse

Our bonuses, free spins, cashback, reload offers, missions, VIP benefits, and other promotions may be subject to their own conditions. These conditions may include minimum amounts, wagering, durations, maximum bets, game restrictions, withdrawal limits, and activation rules.

You should read the respective promo and bonus conditions before activation. If a bonus is misused, we may cancel the bonus, winnings arising from it, or ongoing promotions, and restrict or block your account.

These terms and conditions only explain our general rules on bonuses. Specific values and current offers can be found in the promo area or on the corresponding bonus page.

10. Prohibited conduct and fraud prevention

Prohibited activities include, among others, false information, multiple accounts, manipulation, fraud, collusion, bots, automated gaming methods, exploitation of technical errors, bonus abuse, chip dumping, identity concealment, or use of the account on behalf of third parties.

The use of VPN, proxy, or similar services to conceal the actual location may also be treated as a rule violation. Suspicious activities may result in internal reviews, account blocking, cancellation of winnings, withholding of withdrawals, or reporting to the competent authorities.

11. Responsible gambling

We support responsible gambling. Gambling should remain a form of entertainment and should not be seen as a way to generate income or quickly recover losses.

You should set clear limits for time and budget before playing. If you notice that gambling is becoming burdensome or you need a break, you can contact our support and request account closure, a gaming break, or self-exclusion.

12. Account closure, blocking, and termination

You can request the closure of your account through our support. Depending on account status, balance, outstanding withdrawals, bonus conditions, or security checks, further steps may be necessary before final closure.

We may block or close an account when these conditions are violated, fraud is suspected, verification requirements are not met, or the use of our services is not permitted. In such cases, bets, bonuses, winnings, or withdrawals may be reviewed, withheld, or cancelled.

13. Complaints and support

If you have a complaint, a question about transactions, or a problem with your account, please contact our support. Describe your concern as precisely as possible and provide relevant information such as account email, time, amount, game round, or payment method used, to the extent necessary for the case.

For written enquiries you can reach our support at [email protected] or via the available contact options in the support area. Do not send passwords, full card details, or unnecessarily sensitive information by email.

14. Liability and technical faults

We accept no responsibility for damages or losses arising from technical faults, connection problems, server failures, incorrect displays, third-party provider issues, or improper use of your account, to the extent this is legally permissible.

In the event of system errors, interrupted games, or faulty game processes, a round may be reviewed and, where appropriate, corrected or cancelled. Refunds or corrections are only made after review and not automatically.

15. Data protection, cookies, and communication

Personal data is processed in accordance with the privacy policy. This may include account, payment, verification, gaming, usage, and technical data, to the extent required for the provision, security, and review of our services.

Cookies and similar technologies may be used to ensure the website functions, sessions are managed, security is supported, and settings are saved. Further details belong in the privacy policy or a separate cookie policy and are not fully repeated here.

We may inform you about important account, security, payment, or service information. Promotional communications or personalised offers may depend on consent or other permissible bases.

16. Intellectual property

Our trademarks, logos, texts, graphics, software, technical systems, and other content may not be copied, modified, distributed, or used on other websites without permission. Registration of an account does not transfer any rights to trademarks, software, or other protected content.

17. Amendments and final provisions

We may amend these conditions when this is required for legal, technical, operational, or regulatory reasons. The current version is made available on the website. If you continue to use the website after a change, this may be taken as consent to the updated version.

Should any individual provision be invalid, the remaining provisions shall continue to apply. The applicable version of the conditions at any given time is authoritative; in the event of discrepancies between language versions, the English version may take precedence.

06/09/2026

Autor: Wizardo casino