Responsible Gaming
Responsible gambling is one of the most important foundations at Wizardo Casino. Casino games should remain entertainment and should not be understood as a way to generate regular income. We want you to be aware: gambling involves financial risks and can put a strain on daily life, relationships, or personal finances when control is lost.
On this page we explain how you can better assess your own gambling behaviour, when a break is advisable, and what steps are available at Wizardo Casino if your account is to be temporarily or permanently restricted or closed.
Understanding gambling as entertainment
Slots, live casino games, and other casino offerings are designed for leisure and entertainment. Winnings are possible but never guaranteed. Every bet should therefore be a conscious decision made in advance. If you only play to recover losses or to solve financial problems, you are exposing yourself to a high risk.
A simple rule helps: money needed for rent, bills, family, food, or other important expenses must not be used for gambling. Gambling stakes should always come from freely available budget.
Practical rules for staying in control
Responsible gambling does not begin only when a problem arises. We recommend setting clear limits before your first bet. These points help you keep track of your gambling behaviour:
- Treat gambling as a leisure activity, not a source of income.
- Set a budget before playing and do not exceed it.
- Only play with money whose loss you can afford.
- Pay attention to the time you spend at the casino.
- Do not try to immediately compensate for losses with higher bets.
- Take a break if gambling causes stress, frustration, or pressure.
- Talk to our support if you feel you need some distance from gambling.
Self-exclusion
If you need a break or want your account closed, you can contact our support. You can request self-exclusion via the email address [email protected].
| Area | Information |
|---|---|
| Contact for self-exclusion | [email protected] |
| Processing | We review and process the request upon receipt in accordance with applicable rules and internal processes. |
| Other accounts | You must inform our support about any other existing accounts. |
| New accounts | You undertake not to open any further accounts. |
| Important note | We take reasonable steps to prevent new accounts. However, the responsibility for not creating further accounts also rests with you. |
Self-exclusion is an important step when gambling no longer feels relaxing, or when bets, playing time, or losses are difficult to control. The sooner you take a break, the easier it is to limit problematic behaviour.
Warning signs of problematic gambling behaviour
It is not always immediately apparent when gambling becomes a problem. The following questions help you make an honest self-assessment. If you answer "Yes" to several of these questions, we recommend seeking support or taking a break from gambling.
- Does gambling distract you from work, school, studies, or daily tasks?
- Do you often play because you are bored or want to suppress problems?
- Do you spend a long time alone gambling?
- Have friends, family, or others criticised your gambling behaviour?
- Do you have less interest in family, friends, or hobbies because of gambling?
- Have you ever lied to hide your playing time or losses?
- Have you borrowed money to gamble or pay gambling debts?
- Do you find it difficult to spend money on other things because you want to use it for gambling?
- Do you keep playing until your balance is completely used up?
- After a loss, do you immediately try to win the money back?
- Do you feel desperate, empty, or helpless when there is no more money to gamble with?
- Do arguments, frustration, or disappointment make you want to gamble?
- Has gambling caused depressive thoughts or thoughts of self-harm?
If gambling causes strong emotional distress, you should not continue playing. In such situations it is better to contact a trusted person or a specialist counselling centre.
Support organisations
For questions or problems related to gambling, we refer to independent organisations. These bodies offer counselling, information, and support for those affected and their families.
| Organisation | Support | Website / Contact |
|---|---|---|
| GamCare | Counselling, practical help, and information on the social consequences of gambling. | www.gamcare.org.uk Confidential Helpline: 0845 6000 133 |
| Gamblers Anonymous | Community of people dealing with their own gambling problems and supporting others affected. | www.gamblersanonymous.org.uk |
| Gambling Therapy | Support and counselling for people affected by problem gambling. | www.gamblingtherapy.org |
Protection of minors
Registration at Wizardo Casino is prohibited for persons under 18 years of age. The minimum age is a central component of player protection. We may carry out age checks and apply measures in accordance with our conditions in the event of violations of the age rules. Winnings obtained by minors may be cancelled.
You should never share your access credentials with other persons. This applies especially in households where minors can use the same computer, tablet, or smartphone.
Filter software and protection for families
Parents and guardians can use additional protective measures to restrict access to gambling sites. Filter software can help protect minors from casino content on the internet.
| Protective measure | Benefit |
|---|---|
| Parental control software | Can block or restrict access to gambling sites. |
| Separate user accounts | Helps to separate personal casino access from family devices. |
| Password protection | Prevents other persons from gaining access to your player account. |
| Net Nanny | Example of filter software: www.netnanny.com |
When a break is advisable
A gaming break is not only advisable when financial losses have already occurred. It can also help when gambling is taking up too much space in daily life or is no longer perceived as entertainment.
- You often think about playing, even when you are not currently online.
- You are spending more money than originally planned.
- You are very annoyed by losses and continue playing anyway.
- You are postponing other tasks in order to play at the casino.
- You want to hide your gambling behaviour from others.
In these cases it is better to act early. A break, a conversation with our support, or contact with a counselling centre can help before a risk becomes a permanent problem.
Conclusion
We provide this information so that you can make conscious decisions. Gambling should always take place voluntarily, in a controlled manner, and within personal limits. If you notice that bets, playing time, or thoughts about gambling are difficult to control, do not wait until the situation becomes more serious.
For self-exclusion or questions about your account, you can contact our support at [email protected]. For personal or emotional distress caused by gambling, we additionally recommend specialist support organisations.
06/09/2026
Autor: Wizardo casino