Privacy Policy

In this privacy policy we explain how we process personal data in connection with the use of Wizardo casino. You will find out which data may be affected, why we need it, how we protect it, and what rights you have.

The protection of your data is particularly important to us because your casino account may contain sensitive information. This includes, for example, account data, payment information, verification data, gaming activity, and communication with our support.

1. What is this privacy policy about?

This privacy policy refers to personal data that we may process during registration, account use, participation in games, use of bonus offers, payments, verification, and contact with our support.

Personal data is information by which you can be identified directly or indirectly. This includes not only name and email address, but also technical data such as IP address, device information, or login activity.

2. What personal data is processed?

Depending on how you use Wizardo casino, we may process different categories of data. Not every category automatically applies to every account, but it may become relevant when you use certain features, make payments, or communicate with our support.

• Identification data: name, date of birth, username, and other details that may be required for account creation or verifying your identity.
• Contact data: email address, phone number, or other details through which Wizardo casino can reach you.
• Account and login data: registration data, login times, account status, and security-relevant account activities.
• Payment data: information on deposits, withdrawals, payment methods used, transaction status, and payment checks.
• Verification data: documents or details that may be required for KYC, age, security, or payment checks.
• Gaming and usage data: gaming activity, bets, results, sections of the website used, bonus activities, and technical session data.
• Bonus, mission, and VIP data: information on activated promotions, progress, rewards, loyalty points, or personalised offers.
• Technical data: IP address, device type, browser, operating system, language settings, cookies, and similar technical identifiers.
• Communication with our support: messages, requests, complaints, attachments, or information you submit to our support.

3. Why does Wizardo casino process data?

We process data so that your casino account can be provided, protected, and used correctly. Without certain data it would not be possible, for example, to manage an account, process payments, allocate gaming activity, or carry out security checks.

• Account and performance of contract: creation and management of your account, login, account features, and use of casino services.
• Payments: processing of deposits, withdrawals, transaction queries, and checking of payment status.
• Verification and security: age verification, identity checks, protection against unauthorised access, misuse, fraud, and multiple accounts.
• Gaming operations: processing of bets, game results, game history, and technical processes.
• Bonus and promo management: activation, calculation, and review of bonus offers, free spins, missions, or VIP benefits.
• Support: answering questions, reviewing complaints, resolving technical problems, and communicating about your account.
• Legal obligations: compliance with regulations on age verification, anti-money laundering, fraud prevention, accounting, or official requests.
• Marketing with consent: sending or displaying offers, provided a corresponding consent or another permissible basis exists.

4. Cookies and similar technologies

We may use cookies and similar technologies to ensure our website functions correctly. Such technologies can help, for example, to manage login sessions, save security settings, remember language preferences, or detect technical errors.

We may also use cookies to analyse website performance or improve your user experience, where this is permitted. If certain cookies are not strictly necessary, consent may be required depending on the settings.

5. Sharing of data

We do not share personal data arbitrarily. However, sharing may be necessary when service providers or partners are involved in the provision of our casino services or when legal requirements exist.

We may share data, for example, with payment service providers, identity and verification partners, technical hosting or security service providers, game providers, analytics or support systems, and authorities, when this is necessary and legally permissible. We limit processing to the data required for the respective purpose.

6. International data transfers

We may transfer personal data within the European Economic Area or, where required, to third countries. Such a transfer may arise, for example, when technical service providers, payment providers, or other necessary partners outside the EEA are involved.

When we transfer data to countries outside the EEA, we implement appropriate protection mechanisms to the extent required. These may include contractual, technical, or organisational measures that support the protection of personal data.

7. Retention period

We store data only for as long as is necessary for the respective purpose. The retention period may depend on whether an account is active, whether statutory retention obligations exist, or whether data is needed for security, disputes, payment records, or fraud prevention.

Some data cannot be deleted immediately after account closure when legal or security-related reasons prevent this. Once there is no longer a legal, technical, or organisational necessity, we delete or anonymise this data.

8. Security of your data

We implement technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or alteration. These may include access restrictions, internal audit processes, secure transmission technologies, and monitoring of security-relevant activities.

You too can contribute to security. Use a strong password, do not share your login credentials with third parties, and contact support if you notice any unusual activity in your account.

9. Marketing and consent

We process marketing messages or personalised offers only when a permissible basis exists for doing so. This may be, for example, your consent or another permitted form of communication within the framework of applicable rules.

You can in principle withdraw a marketing consent or change your preferences. Withdrawal affects future marketing communications but has no impact on necessary messages about account, security, payments, or legally relevant information.

10. Your data protection rights

You have various rights under applicable law in relation to your personal data. These rights help you understand and control how we process your data.

• Access: you can request information about which personal data is being processed.
• Rectification: you can request the correction of incorrect or incomplete data.
• Erasure: you can request the deletion of your data under certain conditions.
• Restriction: you can request that certain data be temporarily processed only in a restricted manner.
• Data portability: you can request certain data in a transferable format when the conditions are met.
• Objection: you can object to certain processing when a legal basis exists for doing so.
• Withdrawal: you can withdraw a previously given consent for future processing.

These rights do not always apply without restriction. For example, statutory retention obligations, security checks, payment records, fraud prevention, or outstanding processes may mean that certain data must continue to be stored or processed.

11. Contact for data protection questions

If you have questions about the processing of your personal data, you can reach our support via Wizardo casino contact. Use the support area or write to: [email protected].

In your message, please describe as precisely as possible what it concerns, for example access, rectification, erasure, marketing consent, or a general data protection question. Do not send passwords, full card details, or other unnecessarily sensitive information by email.

FAQ

What data do we process at Wizardo casino?

We may process account, contact, payment, verification, gaming, usage, and technical data. Which data is actually affected depends on which features you use and which processes take place in your account. This may also include support messages or bonus activities.

Why is payment and verification data required?

We need payment data to carry out deposits, withdrawals, and transaction checks. Verification data may be required so that we can check identity, age, payment authorisation, or security matters. This processing also serves to protect against fraud, misuse, and unauthorised account use.

Can I withdraw my marketing consent?

Yes, a marketing consent can in principle be withdrawn for the future. We will then adjust personalised or promotional messages in accordance with your changed preferences. Necessary information about account, payments, or security may nonetheless continue to be sent.

Can I request the deletion of my data?

You can request the deletion of your personal data under certain conditions. However, immediate deletion is not always possible when statutory retention obligations, payment records, security checks, or outstanding processes exist. In such cases, data may continue to be stored until the respective obligation expires.

Is my data processed outside the EEA?

Personal data may be transferred within the EEA or, where required, to third countries as well. This can happen when certain technical, payment, or verification service providers outside the EEA are involved. In such cases appropriate protection measures should be applied.

What role do cookies play at Wizardo casino?

We may use cookies so that the website functions reliably and settings are saved. They can also help us to improve security, login sessions, technical stability, or website performance. For certain non-necessary cookies, consent may be required.

06/09/2026

Autor: Wizardo casino